Answer the questions your team answers every day — automatically
AI triage and drafted replies across WhatsApp, email and chat, connected to your existing support queue.
A large share of support tickets are the same handful of questions asked a hundred different ways. We connect an AI layer to your existing support channels — WhatsApp, email, live chat — that reads the incoming message, checks it against your actual documentation and order data, and either answers directly or drafts a reply for your team to approve.
Escalation rules stay in your control: anything that looks like a complaint, a refund request, or anything outside its confidence threshold goes straight to a human, no auto-reply sent.
What we add to your support workflow
WhatsApp & email automation
Instant, accurate replies to common questions on the channels customers already use.
Smart ticket triage
Every incoming ticket categorised and routed to the right queue automatically.
Drafted responses
AI drafts a reply grounded in your docs and order data; an agent reviews before it sends.
Escalation rules
Complaints and edge cases routed straight to a human — never auto-replied.