Answer the questions your team answers every day — automatically

A large share of support tickets are the same handful of questions asked a hundred different ways. We connect an AI layer to your existing support channels — WhatsApp, email, live chat — that reads the incoming message, checks it against your actual documentation and order data, and either answers directly or drafts a reply for your team to approve.

Escalation rules stay in your control: anything that looks like a complaint, a refund request, or anything outside its confidence threshold goes straight to a human, no auto-reply sent.

Confidence thresholds are tuned per channel, not applied uniformly — a WhatsApp order-status question and an email complaint about a failed refund don't carry the same risk, and the system treats them differently by design, not by accident.

Everything the AI drafts or answers is logged against the original ticket, so if a customer escalates, your team has the full context — not just the final human reply — without re-reading the whole thread.