CASE STUDIES
AI WhatsApp Automation
Turn WhatsApp into a full AI sales, support, marketing and operations channel — connected to your CRM, ERP and payment systems.
AI WhatsApp Automation turns WhatsApp into a full AI sales, support, marketing and operations channel — meeting customers where they already spend their time.
Key use cases
Sales
- Lead capture
- Product enquiries
- Property enquiries
- Course enquiries
- Service enquiries
- Product recommendations
- Quotation requests
- Lead qualification
Customer support
- Order tracking
- Appointment booking
- Complaints
- Returns
- FAQs
- Payment status
Marketing
- Personalized campaigns
- Offers
- Product launches
- Customer reactivation
- Abandoned-cart follow-up
Operations
- Appointment reminders
- Payment reminders
- Document collection
- Status notifications
- Internal alerts
Examples by industry
Real Estate
Customer: "2 BHK in Thane under 1 crore."
AI: "I found 24 matching properties. Would you prefer ready-to-move or under-construction?"
AI: "I found 24 matching properties. Would you prefer ready-to-move or under-construction?"
Education
Student: "What is the fee for BCA?"
AI: "The current annual fee is ₹X. Would you like me to explain eligibility and admission dates?"
AI: "The current annual fee is ₹X. Would you like me to explain eligibility and admission dates?"
Retail
Customer: "Black sneakers size 9 under ₹4,000."
AI searches the catalogue and sends suitable products.
AI searches the catalogue and sends suitable products.
Architecture
This becomes particularly powerful when connected to CRM, ERP, e-commerce, payment and appointment systems.
See our AI Business Automation case study for how WhatsApp Automation fits alongside the other five AI products into one platform.